Data retention
If you signed up but didn’t finish the setup wizard, your account isn’t kept indefinitely. Incomplete registrations are automatically removed after a short grace period (typically 14 days from signup).
Seven days before your account is scheduled to be removed, you’ll receive an email with a heads-up and a link to sign in and finish setup. If you complete setup before the deadline, nothing changes - your account carries on normally.
If the account is removed and you’d like to give mizuiro a try, you’re welcome to sign up again at any time.
Your data isn’t deleted the moment your account is locked. After the 30-day grace period expires, mizuiro retains all your company data for one full year.
During that year:
- You can resubscribe at any time and immediately regain full access to everything, exactly as you left it.
- No data is modified or deleted.
- Your manager email address is reserved and cannot be used to register a new account.
After the one-year retention window closes, your data is permanently and irreversibly deleted from mizuiro’s servers. This includes all employee records, HR module data, settings, and billing history.
The deletion is complete. There is no recovery path after this point.
WarningExport before you need to. If there’s any chance you’ll want your records later - for legal, regulatory, or reference purposes - export them before cancelling or during the grace period. Once the one-year window closes, the data is gone permanently. See Exporting your data for what’s available to export and how.
| Stage | Duration | Access level |
|---|---|---|
| Active subscription | Ongoing | Full |
| Grace period | 30 days after subscription ends | Read-only |
| Locked, data retained | Up to 1 year after grace period ends | None (resubscribe to restore) |
| Data purged | After 1 year | Permanent, no recovery |
When the retention window closes, the deletion covers everything associated with your company:
- All employees, supervisors, and their profile data
- All HR module records (touchpoints, incidents, performance reviews, tasks, training, expenses, conferences, awards, kudos, presence records, and contacts)
- All settings and module configuration
- Billing and subscription history
A minimal tombstone record is retained indefinitely so that audit log entries remain valid and your former email address can eventually be freed for re-registration. No HR or personal data is included in the tombstone.